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Windermere Group One Main Office

490 Bradley Blvd Richland, WA, 99352
Office: 509-946-1188

Windermere Group One Southridge Office

3617 Plaza Way Suite A Kennewick, WA, 99338
Office: 509-737-1141


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Coaching Moments

Jeff Thompson, Washington real estate commissioner and owner of Windermere Group One, shares a lesson each week that he has learned throughout his time in the industry coaching real estate agents. Throughout our coaching moment blogs you will learn tips and tricks we use daily to help our agents and our company thrive in the marketplace.

Found 23 blog entries about Coaching Moments.

In many ways, real estate is an attractive industry to launch a career in. It offers a certain degree of flexibility and opportunity that you can’t find in other jobs. You set your own hours, earn commission, and are considered an expert in your field. The benefits are great, and the work is rewarding — but the learning curve can be a sharp one.

This is why most agents — 75 to 85 percent, in fact — fail within their first five years on the job. Many new agents just aren’t prepared for the hurdles they’ll face. But if they’re equipped with the tools and training they need, they can flourish in real estate and reap the benefits. Let’s talk about the struggles so many real estate agents face and how you can overcome them to create a highly rewarding,

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When it comes to working at odds versus working together, the distinction isn’t always as clear as you might think. Competition and collaboration both have their place at work — especially in real estate. You just have to know when to use them. Put simply, collaboration is a win-win mentality. In practice, positive collaboration between agents generally ends with the contract being signed and the transaction closing in 30-45 days. Though there’s certainly a time and a place in the industry for competition, I find that it’s usually a win-lose mentality.


The Time and Place

Collaborative agents generally facilitate easy showings on their properties; in fact, they’re willing to share anything that will help put deals together without jeopardizing

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Most professionals could benefit from borrowing or modifying practices common in other industries — and real estate agents and managers are no exception. Yet in my experience, the majority fail to look beyond the real estate bubble for ideas that could catapult them into new levels of success and service.

It’s not for lack of enthusiasm — but rather lack of understanding. Very few real estate leaders actively promote this type of knowledge sharing. They simply don’t recognize how amazingly advantageous (or easy) taking a peek across the fence can be. Investigating careers other than real estate has never been simpler than it is today. With a few finger swipes and clicks, any real estate agent can open a window into another field and scamper down the

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In the fast-paced real estate industry, it’s so easy to get bogged down in day-to-day issues that we forget to think about the future. But I’d like to challenge you to take a step back for a moment and imagine that you disappeared today. Would your employees be able to sustain operations without you?

If you can’t answer that question with a resounding “yes,” then it’s time to ask yourself why. Sure, conversations around succession plans can be awkward, but someday, you will decide to hang up your real estate hat for good. Just as you have to continue to care for a garden after the initial planting process, you can’t expect your real estate company to thrive for the long term without strong leaders behind it.

Don’t leave the future of your company up

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How many real estate agents are committed to going above and beyond at work?

 I’d wager about 10 percent, as this number takes the ease of getting into real estate and earning money from it into account. Sadly, both these things can undermine an agent’s commitment to excellence.

 Cream-of-the-crop agents stand out because they’re always working to expand their knowledge and become leaders in their field. They often do this by continuing their real estate education, and in-person training makes all the difference here.


Why In-Person Training?

 One huge benefit of in-person training is the ability to interact with instructors and other students, but I don’t think this is enough of a draw for the average real estate agent.

 To make

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See the original blog post on BiggerPockets here:

In the past few years, nature has shown us what it’s capable of. From the recent devastating California wildfires to shocking flooding in and around the Gulf Coast region, residents of the United States have dealt with an array of weather-related troubles. And as the National Oceanic and Atmospheric Administration notes, the costs associated with those troubles totaled $309.5 billion in 2017 alone. It is truly startling to realize how easily and quickly a major hurricane, flood, fire, or tornado can disrupt someone’s life.

As real estate experts, we owe it to our prospects and clients to take these issues seriously — and more industry players are acknowledging

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What’s the secret to making it in real estate? More than anything, it’s having routines. If that sounds a little anticlimactic, rest assured I don’t mean jumping into an uninspired “set it and forget it” pattern.

Over my 28 years in the industry, my daily and weekly patterns have evolved accordingly. When I was growing a company, I concentrated on recruiting agents. After amassing a strong team, I set my sights on advancing production and maintaining consistently high agent performance. During and after the Great Recession, I reverted to getting everyone back to the basics by focusing on managing our financial resources while rallying the troops and hitting the pavement.

In other words, I haven’t been on autopilot since the ’90s. However, during

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There are plenty of stigmas that dog each generation, but one that’s still felt today is that Millennials simply aren’t interested in buying houses.

Research, however, tells a different story. According to the “Bank of the West 2018 Millennial Study,” about four in 10 Millennials already own a home, and a report from the National Association of Realtors states that individuals under the age of 37 are the largest share of home buyers at 36 percent of the market.

These statistics are powerful, but even without them, making generalizations about any group of people can only hurt an agent’s career. By assuming people aren’t interested in buying a home simply because of their age, you risk missing out on a great opportunity.


Everyone Walks a

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Buying or selling a home can be a stressful process for clients — even in the best of circumstances — but falling victim to a scam or other fraudulent activities can be devastating. As a real estate agent, it’s your job to take care of your clients in all things related to the real estate transaction, and that includes keeping them safe. 

Some scams seem to come from an old playbook, while others come in and out of vogue. When new cons pop up, they can fool a lot of people before word spreads about the ploy. But generally speaking, criminals are after one of two things: cash or data. They want data to either use themselves or sell for profit, and in most cases, once they get their hands on a sum of cash from an unsuspecting victim, they vanish.


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As is the case in any business, in real estate, you’re either growing or dying, learning or leaving. That may be a hard pill to swallow for agents and managers who feel they’re out of the training stage. Nonetheless, it’s utterly true.

Over the past few years, I’ve watched some of our area’s top producers decrease. Why? In a nutshell, they were unwilling to embrace technology. They resented learning anything new, assuming they could comfortably remain in a box. Their heel-digging opened the door to upstarts focused on providing value to modern buyers and sellers rather than preserving their ego.


Being a Resource to Your Colleagues and Clients

Every week, something new comes out that’s bigger and bolder. Listing presentations have turned into

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